Front-desk overflow
Use AI call handling when staff are with customers, outside hours, or during short rush periods.
AI receptionist
AI receptionist for local businesses
Answer routine calls, capture booking details, and route follow-up tasks without replacing the human approval steps your team needs.
Use cases
Where an AI receptionist fits
Booking context
Collect dates, party size, service preferences, and contact details before staff confirm the request.
Operational records
Keep call summaries and customer notes connected to the same workspace as bookings and communications.
Workflow
A practical rollout
- Step 1
Map the calls
Identify the questions your team can safely automate and the cases that should always be escalated.
- Step 2
Connect booking rules
Use your hours, service settings, and handoff preferences to shape the call flow.
- Step 3
Review before outreach
Keep staff in control of confirmations, follow-ups, and any customer-facing messages.
Review notes
Built around service teams
Human control
Designed for reviewed workflows, not automatic outreach without approval.
Booking-aware
Works alongside Fidus booking, customer, and communications tools.
Local business fit
Suitable for teams that need call coverage without adding a separate call-center stack.
Questions to check before launch
- Can the AI receptionist confirm bookings automatically?
- Fidus is designed to keep teams in control. You can use it to collect booking details and prepare follow-up, while confirmations can remain subject to staff review.
- Is this only for restaurants?
- No. The same intake pattern can support restaurants, salons, spas, fitness studios, and other appointment-led businesses.
- What happens when the caller asks something unusual?
- The workflow should route exceptions to a human rather than trying to handle every case automatically.
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