Reservations while you work
The bot handles the booking conversation during service and after hours: it collects details and checks real slots on your live calendar.
WhatsApp reservations
WhatsApp reservation chatbot for restaurants
Guests write on WhatsApp, the bot collects date, time, and party size, and the reservation lands in your system under your restaurant's rules.
Use cases
What changes with WhatsApp connected to your system
Fewer no-shows
Reminders and confirmation requests arrive in the chat guests actually read, with outcomes recorded in the booking system.
No duplicate records
WhatsApp reservations land in the same calendar as website, phone, and Google: one availability, one guest list.
Workflow
Assisted activation, not do-it-yourself
- Step 1
Your venue's rules and copy
Hours, seatings, large-group thresholds, and messages in your brand's tone: the bot answers only from approved content.
- Step 2
WhatsApp Business number
Activation runs on Meta's WhatsApp Business Platform with onboarding handled by the Fidus team: we tell you upfront what is needed and the realistic timeline.
- Step 3
Live with human handoff
Out-of-rule requests (large groups, events, complaints) go to staff. The bot does not improvise answers.
Review notes
How it is built
Deterministic flow
The reservation follows verified steps against the calendar, not a free-form conversation: fewer errors, predictable outcomes.
Human handoff
Anything outside the configured rules goes to staff with the full chat context.
Data in your system
Contacts and reservations stay in your Fidus panel, exportable and handled under the GDPR.
Questions to check before launch
- Do I need a new phone number?
- You need a number enabled on the WhatsApp Business Platform. During onboarding we assess together whether to use a dedicated number or enable an existing one: it is a managed step, not a form you fill in alone.
- Does the bot confirm reservations by itself?
- Under the rules you set: within configured capacity it can confirm automatically; above threshold or in special cases it asks staff.
- Can I use my personal WhatsApp or the WhatsApp Business app?
- No: the bot runs on the WhatsApp Business Platform (Meta's official APIs). That is the correct channel for automation without violating WhatsApp's terms.
- What if a guest writes something unusual?
- The bot recognizes it cannot handle the request and passes it to staff with the whole conversation. No invented answers.
- What does the WhatsApp chatbot cost?
- It is an add-on to the Gestionale plan (from EUR 59.99 per month plus VAT), quoted by volume and configuration. Meta also applies its own per-conversation fees.
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