Direct requests from your site
A clear request path on your own website turns visitors into direct contacts you handle without paying an OTA commission.
Hotels, B&Bs, agriturismi
Direct bookings for hotels, B&Bs, and agriturismi
More direct requests from your website and phone, less OTA dependence. Fidus works beside your PMS and channel manager — it does not replace them.
Use cases
Where Fidus helps an accommodation business
Calls covered
The AI receptionist answers recurring questions about hours, services, and location using content you approved, collects the request, and hands it to staff.
Guests who come back
Contacts, notes, and stay history in one tidy CRM: follow-up with returning guests starts from real data, handled under the GDPR.
Workflow
A prudent integration
- Step 1
Website and direct path
We build or fix the property's website with a clear, fast direct-request path consistent with your brand.
- Step 2
Rules for the receptionist
Together we define what the AI receptionist may say (approved information) and what always goes to you: prices, availability, and special cases.
- Step 3
Requests in the panel
Every direct request lands in one panel with contact and context: you reply on your own terms, with your own rates.
Review notes
What Fidus does not pretend to be
Not a PMS
Rooms, rates, OTAs, and planning stay in your PMS and channel manager. Fidus works on the direct channel: website, phone, and the guest relationship.
Built for small properties
B&Bs, agriturismi, and independent hotels that want more direct contact without adding complexity.
Flat fee
No percentage on the direct bookings you generate: the direct channel must stay your cheapest one.
Questions to check before launch
- Does it replace my channel manager or PMS?
- No, and it does not try to. Availability, rates, and OTAs stay where they are. Fidus strengthens the direct channel: site, requests, phone, and returning guests.
- Can I take direct bookings without a booking engine?
- Yes, as direct requests: the guest sends dates, party size, and contact details, and you confirm at the rate you choose. A simple, honest flow suited to small properties.
- Does the AI receptionist know room availability?
- It answers only from information you approved (services, hours, location, policies). For availability and prices it collects the request and passes it to staff: no invented answers.
- Is it worth it if almost everything comes from Booking?
- That is exactly why: every booking moved to the direct channel is worth the commission you do not pay. Start small, with the site and the phone, without touching the OTAs.
- What does it cost for an accommodation business?
- The booking system starts at EUR 59.99 per month plus VAT. Website and AI receptionist are additional services quoted per property.
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